I. Responsibilities
- Handle and resolve customer (retail and distributor) inquiries and complaints in accordance with standard procedures & processes, ensuring timely and appropriate responses.
- Provide multi-channel support across Email, Website, Facebook, Instagram, Zalo, Hotline, Live Chat, and other platforms as required.
- Assess customer issues and take necessary actions to ensure a satisfactory resolution.
- Collaborate with relevant departments to update information and process order requests within the internal system.
- Contribute to the development and implementation of the company’s customer service strategy.
- Monitor order status and ensure timely updates to customers.
- Conduct customer-related tasks such as data collection, surveys, consultation, and identifying upselling opportunities.
- Perform other duties as assigned by management.
II. Requirements
- Bachelor's or Associate's degree in Marketing, Business Administration, or related fields.
- At least 2 years of experience in a similar role.
- Ability to work independently and as part of a team, completing tasks on time.
- Ability to accurately understand customer needs to provide appropriate solutions while minimizing misunderstandings.
- Proficient in both Vietnamese and English across all four skills: listening, speaking, reading, and writing.
- Strong problem-solving skills with the ability to handle unexpected situations effectively.
- Exceptional negotiation and persuasion abilities; detail-oriented, patient, calm, and customer-focused.
- Strong task management skills, capable of managing urgent tasks while maintaining daily workflow efficiency.
III. Benefits
- Salary range: Negotiable
- Working time: 9 am - 6 pm, Mon – Fri
- Attractive salary and benefits (13th salary and additional bonus every year)
- A fun & dynamic environment and freedom to be creative.
- Salary review based on performance every year.
- Premium health insurance package
- Paid leave (12 days/year)
- Be granted company uniforms
- Annual health check
- Travel, team building, and other group activities
I. Responsibilities
- Handle and resolve customer (retail and distributor) inquiries and complaints in accordance with standard procedures & processes, ensuring timely and appropriate responses.
- Provide multi-channel support across Email, Website, Facebook, Instagram, Zalo, Hotline, Live Chat, and other platforms as required.
- Assess customer issues and take necessary actions to ensure a satisfactory resolution.
- Collaborate with relevant departments to update information and process order requests within the internal system.
- Contribute to the development and implementation of the company’s customer service strategy.
- Monitor order status and ensure timely updates to customers.
- Conduct customer-related tasks such as data collection, surveys, consultation, and identifying upselling opportunities.
- Perform other duties as assigned by management.
II. Requirements
- Bachelor's or Associate's degree in Marketing, Business Administration, or related fields.
- At least 2 years of experience in a similar role.
- Ability to work independently and as part of a team, completing tasks on time.
- Ability to accurately understand customer needs to provide appropriate solutions while minimizing misunderstandings.
- Proficient in both Vietnamese and English across all four skills: listening, speaking, reading, and writing.
- Strong problem-solving skills with the ability to handle unexpected situations effectively.
- Exceptional negotiation and persuasion abilities; detail-oriented, patient, calm, and customer-focused.
- Strong task management skills, capable of managing urgent tasks while maintaining daily workflow efficiency.
III. Benefits
- Salary range: Negotiable
- Working time: 9 am - 6 pm, Mon – Fri
- Attractive salary and benefits (13th salary and additional bonus every year)
- A fun & dynamic environment and freedom to be creative.
- Salary review based on performance every year.
- Premium health insurance package
- Paid leave (12 days/year)
- Be granted company uniforms
- Annual health check
- Travel, team building, and other group activities